ANSWERS TO SOME QUESTIONS YOU MAY HAVE

 

EDITION29 IS OPTIMIZED FOR IOS12


I HAVE EDITION29 HOUSED AND A CURRENT SUBSCRIPTION. THE LATEST EDITION29 HOUSED ISSUES ARE NOT AVAILABLE FOR DOWNLOAD, WHAT DO I DO?

IF YOUR EDITION29 HOUSED SUBSCRIPTION ISSUES ARE NOT AVAILABLE FOR FREE DOWNLOAD AND YOUR SUBSCRIPTION IS CURRENT, PLEASE DO THE FOLLOWING: FROM THE MAIN NAVIGATION MENU, SELECT THE "LIBRARY" BUTTON. THEN SCROLL TO THE SUBSCRIPTION ICON AND SELECT THE "RESTORE" BUTTON, ENTER YOUR PASSWORD, AND ALL ISSUES SHOULD BE AVAILABLE.

ALSO, PLEASE CHECK TO SEE THAT YOU ARE RUNNING THE LATEST IOS AND HAVE AT LEAST 3GB OF AVAILABLE SPACE AS CUMULATIVELY THE ISSUE DOWNLOADS CAN BE QUITE LARGE.

PLEASE CONTACT AT INFO@EDITION29.COM FOR ANY ADDITIONAL SUPPORT ISSUES.



I HAVE PURCHASED MY EDITION29 APP, HOW DO I GET ACCESS TO THE FREE ISSUES INCLUDED WITH THE PURCHASE?

WHEN THE APP IS FIRST OPENED, YOU WILL BE PRESENTED WITH ALL THE AVAILABLE ISSUES IN THE LIBRARY. TOUCH AND SWIPE TO THE LEFT THE ISSUE COVER IMAGES UNTIL YOU REACH THE DESIGNATED FREE ISSUES AS INDICATED BY A "DOWNLOAD" BUTTON BELOW THE ISSUE IMAGE. TOUCH THE "DOWNLOAD" BUTTON TO INITIATE THE DOWNLOAD OF THE FREE ISSUES.

I HAVE A CURRENT SUBSCRIPTION AND THE LATEST EDITION29 ARCHITECTURE ISSUES ARE NOT AVAILABLE FOR DOWNLOAD?

IF YOUR EDITION29 ARCHITECTURE SUBSCRIPTION ISSUES ARE NOT AVAILABLE FOR FREE DOWNLOAD AND YOUR SUBSCRIPTION IS CURRENT, DELETE THE APP AND REINSTALL IT. WHEN THE APP IS FIRST OPENED, CHOOSE THE "RESTORE" OPTION AND ALL ISSUES SHOULD BE AVAILABLE.

ALSO, PLEASE CHECK TO SEE THAT YOU ARE RUNNING THE LATEST IOS AND HAVE AT LEAST 3GB OF AVAILABLE SPACE AS CUMULATIVELY THE ISSUE DOWNLOADS CAN BE QUITE LARGE.

PLEASE CONTACT AT INFO@EDITION29.COM FOR ANY ADDITIONAL SUPPORT ISSUES.

WHERE CAN I DOWNLOAD THE APP?

GO TO THE IPAD APP STORE.

PURCHASED ISSUES

ONCE YOU PURCHASE THE ISSUE, YOU CAN STORE THE ISSUE IN THE DIGITAL LIBRARY WITHIN EACH EDITION29 APP. IF YOU DELETE OR ARCHIVE IT, YOU CAN DOWNLOAD IT AGAIN FOR A LIMITED TIME WITHOUT BEING CHARGED.

WHY IS THE ISSUE TAKING A LONG TIME TO DOWNLOAD?

PLEASE MAKE SURE YOU HAVE A STRONG WIFI CONNECTION. THE ISSUES WILL NOT DOWNLOAD OVER A 3G CONNECTION. IF THERE ARE OTHER DEVICES CURRENTLY USING YOUR WIFI CONNECTION, CONSIDER DISABLING THEM TEMPORARILY UNTIL THE ISSUES ARE DOWNLOADED. IF POSSIBLE, MOVE YOUR IPAD CLOSER TO THE ROUTER TO HELP ENSURE THAT THE STRONGEST POSSIBLE CONNECTION IS ENABLED. CHECK TO SEE IF THERE ARE ANY OTHER DOWNLOADS IN PROGRESS ON YOUR IPAD. IF THERE ARE, WAIT UNTIL THEY HAVE COMPLETED BEFORE DOWNLOADING THE ISSUES.

SOME OF MY PREVIOUSLY PURCHASED ISSUES ARE MISSING. WHAT CAN I DO?

IF YOU HAVE PURCHASED AN ISSUE PREVIOUSLY, SIMPLY TOUCH THE “BUY” BUTTON AND THE SYSTEM WILL PASS YOU THROUGH TO A DOWNLOAD WITHOUT CHARGE. FOLLOW THE PROMPTS UNTIL YOUR SUBSCRIPTION OR PREVIOUSLY PURCHASED ISSUES ARE RESTORED.

MY APP CRASHES. WHAT CAN I DO?

WE SUGGEST UNINSTALLING AND REINSTALLING THE APP TO YOUR IPAD. THIS OFTEN FIXES SMALL GLITCHES, AND YOU WILL NOT BE CHARGED AGAIN. ALSO MAKE SURE YOU HAVE IOS12 OR LATEST IOS. CHECK TO MAKE SURE THERE IS ENOUGH MEMORY ON YOUR IPAD.

I HAVE A BILLING PROBLEM. CAN I SEND YOU MY ITUNES ACCOUNT INFORMATION TO GET IT RESOLVED?

APPLE DOES NOT SHARE ANY BILLING OR CUSTOMER INFORMATION. CHARGES TO YOUR ACCOUNT ARE MANAGED SOLELY BY APPLE. WE DON’T HAVE THE ABILITY TO LOOK AT YOUR PURCHASE HISTORY OR CREDIT YOUR ACCOUNT. BUT IF YOU ARE HAVING A PROBLEM DOWNLOADING AN ISSUE, PLEASE DO CONTACT US AT INFO@EDITION29.COM AND WE WILL TRY TO HELP RESOLVE THE ISSUE.

HOW DO I UNSUBSCRIBE?

TO END YOUR SUBSCRIPTION, JUST FOLLOW THESE STEPS

1. GO INTO THE SETTINGS APP ON YOUR IPAD

2. TAP THE STORE BUTTON IN THE LEFT COLUMN, AND THEN YOUR APPLE ID EMAIL ADDRESS.

3. CLICK ON VIEW APPLE ID AND ENTER YOUR PASSWORD.

4. UNDER THE SUBSCRIPTIONS SECTION, TAP “MANAGE”

5. TAP ON THE MAGAZINE YOU WOULD LIKE TO UNSUBSCRIBE FROM.

6. SWITCH THE AUTO-RENEWAL FROM ON TO OFF
BY DOING THIS, YOUR SUBSCRIPTION WILL NO LONGER AUTO-RENEW AND YOU WON’T BE CHARGED AGAIN. PLEASE NOTE THAT ITUNES DOES NOT OFFER REFUNDS FOR SUBSCRIPTIONS.

WHAT DO I DO IF I AM EXPERIENCING A PROBLEM THAT ISN'T MENTIONED HERE?

SEND US AN E-MAIL AT IINFO@EDITION29.COM. IN YOUR E-MAIL, PLEASE GIVE US AS MANY DETAILS AS POSSIBLE, AND BE SURE TO ANSWER THE FOLLOWING QUESTIONS

DO YOU HAVE AN IPAD 1 OR AN IPAD 2?

WHAT VERSION OF THE APP ARE YOU USING?

WHAT VERSION OF IOS ARE YOU USING? (YOU CAN FIND OUT BY GOING TO SETTINGS ON YOUR IPAD AND SELECTING THE GENERAL OPTION)

DID YOU HAVE ANY APPS RUNNING IN THE BACKGROUND WHEN YOU FIRST ENCOUNTERED THE PROBLEM? IF SO, WHICH ONES? (TO FIND OUT, TAP THE CIRCULAR "HOME" BUTTON TWICE QUICKLY TO REVEAL YOUR RUNNING APPS IN THE TRAY AT THE BOTTOM OF THE SCREEN)

HOW STRONG IS YOUR WIFI CONNECTION? (NEW ISSUES CANNOT DOWNLOAD OVER A 3G CONNECTION)

WHICH COUNTRY ARE YOU PURCHASING THE APP/ISSUES FROM?

How to Use the EDITION29 App.

Make sure your iPad has enough free storage space for these stunning next generation magazines. Once the app is downloaded, the Library with Issues will appear, have patience, let the Library with the various Issue Covers load. Then scroll left or right on the Serrated Bar below the Issue Covers to look at the various Issue Covers. Find the accompanying Free Issue/s that comes with the app purchase and download the Issue/s. Or. Look for the Issue you would like to purchase. Buy and Download. In the Library. Since these magazines are loaded with great stunning cinematic stories, they are heavy files, so have patience as the Issue you choose gets downloaded. Once downloaded, the Issue is Unpacked by the App and placed in the Library, a View Button will then appear under the Downloaded Issue. Touch the View Button to open the Issue you Downloaded. Once the Issue is Downloaded. The Issue will remain in the Library for future viewing, unless, you erase it to save storage space. Generally, Issues that you buy can be redownloaded for a period of time. If you run out of memory space, the iPad usually starts erasing Issues. So, if that happens, free up space on your iPad and redownload Magazine Issues when needed. Once Opened. Have patience as the Issue loads and opens to the Cover Page. Once the Issue opens to the Cover page, you can swipe the Cover page to go to the next page and so on. Menu. Double Tap the screen to Pull up the Main Menu of the Issue. Scrolling through the Thumbnails. By scrolling left or right on the Serrated Bottom Bar. You can scroll through the thumbnails of all the pages in the Issue. This allows you to quickly go through the Issue and pick the page you might be intrigued by. Touch on the Page Thumbnail to go to that specific page. To Bookmark a Thumbnail. Press down on the Thumbnail. Press down on the Bookmarked Thumbnail to UnBookmark. Table Of Contents. From the Main Menu touch the TOC button, this will show an image on the top, touch that image to go to the TOC of the Issue.

SUBSCRIPTIONS

For anybody planning to subscribe, we want to thank you for your patronage. We want to let you know, that with the subscription, you will have access to any Issue within this app, and any new Issue during your subscription period. New Issues will be published only when we are very inspired by stories that need to be published.

SUBSCRIBERS’ AUTOMATIC-RENEWAL FEATURE: Your subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Your iTunes account will automatically be charged at the same price for renewal within 24-hours prior to the end of the current period (another year for annual subscribers, another month for monthly subscribers) unless you change your subscription preferences in your account settings. You can manage your subscriptions through your Account Settings after purchase. No cancellation of the current subscription is allowed during active subscription period.

 

CLICK HERE FOR 29GPS LLC PRIVACY POLICY

 

IF YOU HAVE ANY ADDITIONAL QUESTIONS PLEASE EMAIL US AT INFO@EDITION29.COM